Client Services Representative - Camera

Toronto
Posted: 
October 15, 2021

Our Company

Founded in 1963, William F. White International Inc. (“WFW”), a Sunbelt Rentals Company, is Canada’s oldest and largest provider of production equipment to the entertainment industry. With offices across the country, the company services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory, including camera, lighting, grip, specialty equipment, location support and a growing portfolio of premium studio properties.

Our Shared Purpose

What really gets you out of bed every morning? Other than the smell of coffee, we’re driven by our shared purpose- to make the magic of storytelling happen. It’s not a surprise that our team is comprised of passionate creators and experienced technical experts.  The one thing we all have in common is our love for “moving pictures”, whether it’s glossy high budget TV series or a homegrown Canadian indie film. Our job is to help bring the magic of storytelling to life, by supporting our clients as their go-to Partners in Production.

Our Values

Values are important to us, not only do they set us apart from the pack, but these shared values also bring us together. At the end of the day, it’s these principles that we strive to live by in our everyday professional lives and what we turn to in the face of adversity. 

  • Put people first

We support and respect our team, clients, and community before anything else.

  • Do what we say

We act with integrity and follow through on our commitments.

  • Foster excellence

We engage and empower great people to do great things.

  • Support our communities

We work with our industry partners to build safe, healthy, inclusive, and sustainable communities. 

The Golden Opportunity - Take Your Best Shot

Our Camera department is like a candy shop designed by and for those who are DPs at heart. The WFW Camera team is a passionate bunch who are truly dedicated to sourcing the widest range of elite cameras, lenses and support equipment for our clients’ every creative vision. Our line up features premium quality super 35 and large format cameras from manufacturers including ARRI and RED and world-renowned lensing from Vantage/Hawk, Leica, Cooke, MasterBuilt, Angenieux and Fujinon, just to name a few. Our full inventory, including an extensive array of camera support equipment, grows by the day. The team is happiest when they’re prepping with clients to help them get the most out of their fancy new rental with custom-tailored recommendations.

To better serve the production industry’s growing ambitions, our Camera team is looking for a talented and experienced leader to join us in the role of Client Services Representative. This is a full-time permanent position located in Toronto. This position reports into the Manager, Client Services, Eastern Canada and the hours of work are Monday to Friday from 8:00am - 5:00pm.

Responsibilities

  • Collection of all job-related information, including job name, production type, job dates and job contact information.
  • Assist, when applicable, in the collection of all required customer information, including insurance certification, customer contacts, shipping and billing addresses.
  • Receive equipment requests from customers (primarily via phone/email).
  • Enter equipment orders and generate quotes for projects as needed.
  • Provide day to day support to productions in the regional offices.
  • Receive approval from customers for all rentals, and any associated costs.
  • Procure and process any required subrentals ensuring accurate pricing, PO creation, and communication with clients, vendors, and shipping teams.
  • Communicate any equipment request changes with production staff in a timely manner. Ensure all pricing/costs associated with any changes are approved by the customer prior to the release of equipment.
  • Liaise with the WFW Camera team (including prep technicians, technicians and driver) during camera preps.
  • Process missing and damaged reports for equipment returns, sending the reports to production for approval of payment.
  • Aid in the appropriate billing of orders (rentals and L&D) by ensuring their accuracy and correct billing information is on hand.
  • Keep accurate and up-to-date records within the computer system and paperwork back-up.
  • Field any customer concerns or complaints and ensure all concerns or complaints are addressed in a timely manner.
  • Remain updated on new equipment and technologies and their uses in order to aid customers.
  • Ensure that all departmental policies and procedures are followed.
  • Create a work environment that fosters creativity, ingenuity and high staff morale.
  • Other duties as required.

The Ideal Candidate

  • Minimum 2-3 years’ experience working in a motion picture industry rental house in a Camera CSR or administrative role, using a rental software program.
  • Working knowledge of production workflow and processes.
  • Working knowledge of motion picture camera equipment, specifically ARRI and RED technology, would be considered an asset.
  • Post-secondary education in a motion picture industry related program would be considered an asset.
  • Proficiency in Microsoft Office Suite (i.e. Excel, Word, etc.).
  • Knowledge of RT Pro and/or RentalWorks as asset.
  • Must be willing to work flexible hours.
  • Must have strong organizational, interpersonal, and multitasking skills.
  • Must have the ability to work under pressure and meet tight deadlines.
  • Must have excellent verbal and written communication skills.

The Icing on the Cake

We’ve got your essentials covered, from competitive base salaries and a group benefits package (with massages and dental) to a group RRSP plan and a company wide profit-sharing program. Our Education and Training team is serious about supporting you with resources to perform at your very best and there is a tuition reimbursement program amongst other things. The WFW team is growing at a rapid rate to meet the world’s unsatiable hunger for awesome content. We’re literally helping to shape the future of entertainment. Join us.

If this sounds like your #dreamjob, then send your best resume to hr@whites.com. All applications will be considered, however, only those candidates selected for an interview will be contacted.